Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with Discount T will be secure, prompt, efficient and hassle-free. As far as possible our online policies are consistent with our in-store company policies and procedures.
Acceptance of Terms and Conditions
While we have endeavoured to ensure that the information we have provided on the website is free from error, it is provided “as is” and “as available” and without warranties of any kind either express or implies. Kolotex Limited does not warrant the accuracy, currency or completeness of the information on the site, or that the site is error free or suitable for your intended use. Kolotex Limited does not warrant that the website or the server that makes it available are free of viruses or other harmful components, and we shall not be responsible or liable for any mistake in, or omission from, the information we have provided on the website except as required by law.
Purchasers of R18 products must be at least 18 years old. By purchasing from the R18 category, you are legally confirming that you are 18 years old.
All smoking products on Discount T online are only intended for use by adults of legal smoking age (18+). All smoking products have warning notification in our policy: This product has not been evaluated by the Food and Drug Administration and is not intended to treat, mitigate, prevent or cure any disease or condition. This product is not intended for user as a smoking cessation device. This product may be used with E-liquids that contain nicotine and should not be used by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. This product includes small parts such as the mouthpiece. Always keep any small parts out of reach of children and pets to prevent swallowing or other harm.
A customer purchase online has to warrant that he/she is over the age of 18 years and legally entitled to purchase our products. The customer shall ensure that no person or persons shall use his/her login to purchase any tobacco product if that person or those persons cannot truthfully give the warranty.
If a Customer submit an order containing tobacco products, Kolotex Limited
may contact that Customer to verify their age. In instances in which credit card verification is not enough, we may require to review your identification card. You will be asked to fax or email a legible copy of your identification clearly showing your age and shipping address. We will require a signed authorization note along with a legible copy of your identification card. If Kolotex Limited
are not satisfied as to the ability of the Customer to truthfully give the warranty as above, we reserve the right to cancel the order. All fraudulent orders may be reported to the local authorities within your vicinity.
The Customer shall ensure that a person over the age of 18 years, and, is available to accept delivery of any order containing tobacco products. Kolotex Limited
couriers may request the person accepting delivery of the Products to produce satisfactory evidence of their age. If such evidence is not produced, the courier may refuse to deliver the tobacco product ordered. Kolotex Limited
reserves the right to charge Customers an additional Fulfilment Fee to re-deliver such Products. If you feel your refusal of service was unnecessary, please CONTACT US
To make a successful warranty claim please keep all product packaging and warranty cards that come with your device. We need the serial number to successfully make a claim on your behalf to the manufacturer of the product you have purchased.
All products are guaranteed free of any manufacturing defects for a period of 3 months for electrical components. In the event that you experience any product issues/problems please call us first and we will advise of the correct measures to remedy such problems. Kolotex Limited does not warrant damage resulting from misuse, incorrect installation or improper storage. Kolotex Limited is not liable for any incidental or consequential damage. Accessories of Electronic Cigarettes are not available to be exchange or refund, except the faulty batteries. Batteries of Electronic Cigarettes have 90 days warranty. If the battery has quality problem, please CONTACT US
. Devices that are outside of the 90 day period from date of purchase are not eligable for warranty.
We accept payment for purchases made through the Paystation Gateway via Visa and Master Card credit card. Now we can accept Paypal. If a customer want to pay by Paypal, please email us your photo ID to verify your age under New Zealand Tobacco Regulation; otherwise we cannot dispatch the parcel.
All charges are made in New Zealand Dollars and include GST.
Pricing and Availability
All prices of products are as stated on the website but Kolotex Limited reserves the right at any time to revise the price of products without notice.
We try and ensure that all details on the website are accurate, errors may occur. If we discover an error in the price of products which you have ordered, we will contact you as soon as possible and cancel the order. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you already paid for it, we will send you a full refund. Delivery costs will be charged in addition, it is clearly displayed in the “Total Cost”.
Use for the Site
You agree not to use the Site for any purpose that is unlawful or prohibited by these Terms. You may download the information on the site for your own personal use but otherwise neither the site, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without our prior written consent. Your use of the Site will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party's use and enjoyment of the Site, or damage the operation of the Site, or our systems or those of other persons who use the Site, whether by way of a virus, corrupted file, any other software or program, or otherwise. We reserve the right to suspend your use of the Site where we consider that you may have breached these Terms or the law.
Link to and from Other Websites
Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by us. We do not monitor the content of any other websites and are not liable or responsible in relation to any content on them.
You agree that you will not create a hyperlink to this Site without our express written permission. If you do create a hyperlink to this Site, you are responsible for all losses that we may suffer as a result of that link, whether direct or indirect. Linking to this Site is at your own risk. You may not frame any part of the Site content by including advertising or other revenue generating material.
Website Analysis Tools
Google Analytics is viewed as a leader in the Internet industry for its interactive measurement technologies and market research and its technologies are viewed as being robust and standard.
Intellectual Property Rights
All right, title and interest in all intellectual property rights in all concepts, systems, written, graphic and other material relating to the Site and its contents is owned by, and shall at all times remain the exclusive property of, us, our licenses and the providers of any other products and services accessible on the Site, and is protected by New Zealand and international law. Nothing in these Terms shall constitute a licence of intellectual property rights to you.
Exclusion of Liability and Indemnity
To the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Site. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. Such exclusions apply to Kolotex Limited, its related companies, and directors, officers, employees or agents of Kolotex Limited or its related companies, as the context requires. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the Site, or any breach of these Terms.
Failure on the part of Kolotex Limited to enforce any of these Terms shall not be construed as a waiver or as a waiver of Kolotex Limited’s right to enforce these Terms at a later date.
Confirmation of Order
Every customer will receive an order confirmation via email when he or she placed an order through the Kolotex Limited website. Customers following credit card payment, and they will receive a GST invoice with their order.
By registering as a user of the Kolotex Limited website you warrant that you have provided complete, accurate personal or business information. You must maintain and update your information held by Kolotex Limited to ensure it is kept current at all time. We may phone or mail you to verify these details.
Names, Images, and Logos
All of names, images, and logos identifying Kolotex Limited and any of its subsidiaries and third parties and their information, products, and services are proprietary marks of Kolotex Limited or third parties. No others use our logos. Requests for permission to use our logo or images should be directed to the website owner, to explain how and why you wish to use our logo.
Discount Voucher and Promotions:
Please note that there are certain products for sale that will be excluded from all promotions and discount voucher.
All items delivered by Post Haste and Castle Parcels Couriers should be attempted to be personally delivered to the recipient with a signature obtained in accordance with the Post Haste and Castle Parcels Couriers standard policy. In a situation where a signature cannot be obtained and the Post Haste and Castle Parcels authorised driver has been given authority to leave the parcel. In a specific spot it will be left there where a signature has been required, then items will not be left unless the signature is obtained. Kolotex Limited accepts no responsibility for goods that go missing when you request they be left without a signature.