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Delivery Policy

We will provide delivery service for customers who purchase “products” from our Website to almost anywhere in New Zealand. However, all products set out in your order are subject to product availability. If a product ordered is out of stock, we will notify customers via email and let them know the waiting time. Otherwise, we can refund the total amount of the order by using the same payment method.


Shipping with NZ

All orders will be packed and dispatched in 24 hours since the payment is accepted and passed the security check. We try to delivery all products within 2 to 5 working days, because couriers do not do delivery on weekend. For the weekdays, the most orders in urban place will be under overnight delivery and 1-2 working days to South Island. It will be 2 to 3 working days delivery for the rural address.
 
  • Urban North Island: 1 to 2 working days 
  • Rural North Island: 1 to 3 working days 
  • South Island: 1 to 3 working days 
Delivery cost will depend on the volume and weight of parcel and the delivery location. 

Due to Our Courier policy, parcel requirement as below:

 
  • Less than 5kg, non-rural area is $5.00, rural area is $7.00;
  • between 5-9kg, non-rural area is $8.00, rural area is $10.00;
  • between 9-12kg, non-rural area is $10.00, rural area is $15.00;
  • between 12-15kg, non-rural area is $15.00, rural area is $20.00;
  • between 15-20kg, non-rural area is $18.00, rural area is $27.00;
  • between 20-25kg, non-rural area is $25.00, rural area is $30.00.
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  • Note*: Maximum weight is 25kg for per parcel. P.O Box address shipping is standard shipping method. 
Big volume parcel will be extra charge for shipping.  If you have any questions or concerns about delivery fees, feel free to CONTACT US and confirm the shipping rate. 



Shipping to Australia


For Australian orders we offer shipping via DHL Express and NZ PostThis shipping method only for non-tobacco products. 
 

NZ Post

Delivery cost depends on the weight of parcel and it will automatically calculate by system once you entry your address when you checking out. The typical delivery timeframe is 5-15 working days. Orders placed before 2pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day since the payment is accepted and passed the security check.

  • Weight: 0-1kg, shipping rate NZD$15.00
  • Weight: 1-2kg, shipping rate NZD$20.00
 

DHL Express

Delivery cost depends on the weight of parcel and it will automatically calculate by system once you entry your address when you checking out. The typical delivery timeframe is 1-3 working days. Orders placed and paid for before 12pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day since the payment is accepted and passed the security check.

  • Weight: 0-0.5kg, shipping rate NZD$22.00
  • Weight: 0.5-2kg, shipping rate NZD$25.00

For over 2kg parcels, will be extra charge by Courier company. If any questions about international shipping rate please feel free to CONTACT US
 

Shipping Lithium-ion to Australia

  • There must be no more than 2 lithium-ion batteries in any parcel.
  • To send Lithium-ion batteries they must remain inside the electrical equipment (such as a vaping device) that they are used for.
 
Damage & Lost

Since we get orders from customers, we will guarantee the safety of all products in the order. We will wrap products with bubble paper and make sure all products intact when they are leaving. For damaged & lost orders, we need to check with Courier company. The process takes 5-10 working days. International orders will take longer process. 


Damaged parcels

We are also responsible for product damage. When customers get the parcel, please open the parcel to check if there is any damaged and please make a signature on the parcel. If there is some damage, please do not sign it and show the delivery person and contact us immediately. We will organize the return and make another delivery, or refund for customers. 



Lost parcels

Discount T will always try our best to ensure all parcels are delivered within schedule securely. For the reason we do not have any control on the third party delivery companies, lost parcels still happens under unexpected circumstances.

We will always suggest customers use Tracking and Signature-Required Service for all parcels. This service ensures all the parcels update shipping information and signed by the recipients. Our insurance policy will only cover those parcels with signature-required. In another word, if your parcel is lost by the courier,  we will send you another one to replace your lost parcel. 

Customers can still give authority to leave parcels without signature when they are unavailable to sign for their parcels. However, It will be ON YOUR OWN RISK if you require the courier to leave your parcel WITHOUT SIGNATURE. Courier drivers will leave your parcels in a relatively safe place. However if the parcel is lost without signature-required, Discount T is NOT responsible to any lost. Therefore, we highly recommend our customer DO NOT give authority to leave your parcel without signature for safety reason.

 
Track your order

All Discount T nationalwide freight being delivered by NZ Post. All parcels should require a signature obtained in accordance with standard policy of NZ Post. New Zealand Post. Since an order placed, customers will get confirmation via email with a tracking number and tracking website. If have not received the confirmation email, please CONTACT US. All delivery information will be on the Post Haste and Castle Parcels Website, and New Zealand Post.                                                                                                            .